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Payment Policy

Credit Cards & Debit Cards

We accept MasterCard, Visa, American Express and Discover. Simply follow the checkout process, and enter your credit card information as requested. Your credit card is charged at the time of purchase. We only accept debit cards with the Visa or MasterCard logo. This transaction will be processed just like a credit card. You will not be required to enter your PIN number.

Pre-authorizations

You might notice what looks like a pending $5 charge from us when viewing your credit or debit card account information online. This is not a charge, it is a pre-authorization. Pre-authorizations are only used to confirm that a card is valid before we attempt to charge the full order amount. These pre-authorizations are automatically voided immediately after they process. Sometimes it might take a few business days for voided transactions to fall completely off your credit or debit card account. Don’t worry, we will never attempt to capture these funds under any circumstances.

Backorders

If you order an item that is temporarily unavailable from the manufacturer, we collect payment at the time of purchase. You will receive an email notice about your backorder with an estimated shipping date. If you are not interested in waiting, please contact our customer relations team via email, live chat or at 636-680-8059 (M – F 8AM – 5PM CT). We will be happy to recommend an alternative style or simply refund your purchase. As always, we are happy to help!

Declined Payments

If your card is declined, you will receive an error message. Your card will not be charged, and no order will be processed. There may be a pending transaction on your account until your card-issuing bank removes the authorization. This usually happens within 2-5 business days. Your card may be declined for the following reasons:

  • General decline - This is usually caused by insufficient funds or a credit-limit issue. Contact your card-issuing bank for further details.
  • AVS (Address Verification System) mismatch - The billing address you entered during checkout does not match the mailing address associated with your credit card billing statement.
  • Card code mismatch - The 3-4 digit CVV2/CVC2/CID code on the back of your credit card, or front for AMEX, does not match what was entered during checkout.

Having trouble checking out? Don't hesitate to contact our customer relations department via email, live chat or at 636-680-8059 (M – F 8AM – 5PM CT).

PayPal

To make a purchase using PayPal, select PayPal as your payment method. You will find this payment method on the shopping cart page. The PayPal login button is listed below the "Secure Checkout" button. To log into your PayPal account, click the “Check out with PayPal” button. This will take you directly to paypal.com where you will enter your billing, shipping and payment information. Once you are logged in, you will be directed back to the shopping cart page on our site to confirm your order.

Money Order, Personal Check or Cashier’s Check

We accept money orders, personal checks and cashier’s checks. Please mail your payment to our headquarters, and be sure to include your order information, shipping address, telephone number and email address. We hold all checks and money orders for 10 business days before processing. Send your order and payment information to:

RunningShoes.com
Attn: Customer Relations | 18167 Edison Ave., Ste B | Chesterfield, MO 63005

Prepaid Credit or Gift Cards

If you are using a Visa, MasterCard or American Express pre-paid credit or gift card, register the card by calling the card-issuing bank. During the checkout process, be sure the billing address matches the address used when registering the card. If there is an address mismatch, the transaction will be declined and a hold may be placed on your card. Please contact the card-issuing bank if this occurs.

Purchase Orders

Purchase orders can be submitted via fax, phone, mail or email. Please do not submit credit card information through email because it is not a secure method of communication. To use a line of credit on purchase orders, you must apply and be approved for a line of credit prior to purchase.

Lines of Credit

If you wish to apply for a line of credit, you may download our credit application. Fax the completed application to 636-680-8080 or email it to Erica(@t)cat5.com . We will process the application within 5 business days. We will notify you via fax or email on the status of your application. If approved, a letter of approval will be sent via fax.

Government Purchases

We accept procurement cards through the SmartPay program. Additionally, we accept purchase orders and issue lines of credit to qualified applicants. During checkout, use your SmartPay card just like any standard credit card. Should a line of credit be required or for more information, please contact our government order specialist, Erica Kaufman, at636-680-8059 (M – F 8AM – 5PM CT) or via email at Erica(@t)cat5.com.

Refunds

Once we receive and inspect your return, a refund will be applied to your account. PLEASE NOTE: Refunds are not instantaneous. Allow 2-8 business days for a refund to be processed. The length of this wait period will depend on your bank or credit card company. After 90 days, we can no longer apply refunds directly to credit cards. In those instances, we will mail you a refund check. If you paid by check and request a refund, you will also be issued a refund check.

Quotes

We are happy to provide quotes for large quantity orders. We offer competitive pricing and a quick turnaround time. If you would like to request a quote, contact our volume order specialist, Erica Kaufman, at 636-680-8017 (M – F 8AM – 5PM CT) or via email. Please allow 24-48 hours to receive your quote.

Sales Tax

We are required by state law to charge sales tax on all orders shipped within the state of Missouri.

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