We want you to love the gear you buy. And if you don’t? Return it within 90 days of delivery. No questions asked. PLEASE NOTE: All clearance sales are final. We cannot accept returns on clearance or special order items.
Go ahead. Take your new pair of shoes on a test run. How do they feel? Not a good fit? Let’s talk about it!
My return item is ...
You will enjoy FREE return shipping in the continental U.S. If you are not located inside the continental U.S., additional shipping fees will apply. We never charge a restocking fee on retail orders. If you are ready to return an item, contact our customer relations department via email, live chat or at 800-390-1256 (M – F 8AM – 5PM CT). We are happy to walk you through the return process.
PLEASE NOTE: An excessive number of used returns within a 12 month period may limit your eligibility.
Did your order include a donation to Soles4Souls? All charitable donations are optional and nonrefundable.
To receive your free return shipping label, contact our customer relations team via email, live chat or at 800-390-1256 (M – F 8AM – 5PM CT). Please affix the shipping label clearly on the outside of the return package to ensure delivery.
All returns not originating within the continental U.S. are assigned an RMA number. Request an RMA number by contacting our customer relations team. Please ensure that any returns have the RMA number clearly marked on the outside of the return package. Returns that do not have the RMA clearly displayed on the outside of the package may be refused by the warehouse. Ship your package using a traceable shipping service such as UPS or FedEx. By using this method, the return merchandise can be tracked and delivery can be confirmed.
Please do not use the return item’s shoe box as the shipping packaging. In order to resell it, we need the original packaging to be intact. Returned items in marked or damaged shoe boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.
Want to exchange an item? Simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.