Q: When will my order ship?

A: The same day of the order if it is before 3pm PST on a weekday. If there will be any delay you will be notified via e-mail. If your order is received on the weekend or holiday it will be shipped the first business day.

Q: How do I ship to a Post Office Box, Hawaii, Alaska, US territories or an APO/FPO address?

A: If the shipping address is a P.O. Box, our U.S. Priority Mail option must be used in the initial section of the Shopping Cart.Parcels sent to APO/FPO addresses can only be sent via the U.S. Priority Mail.We ship to U.S. Territories including American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. Parcels sent to these locations must be travel via U.S. Priority Mail

Q: Is my personal information safe?

A: Your personal information is safe with us click here to view our security pledge.

Q: Is there a difference between the sizing of a street shoe and a running shoe?

A: Yes, running shoes tend to be a half size to a full size smaller than a street shoe.

Q: When should I buy new shoes?

A: Most people need to change out their running shoes every 350 - 500 miles, but others may only get a mere 250 miles or as much as a mighty 800 miles out of a pair. The variables include weight of the runner (the larger runner puts more demands on the shoe), shoe type (generally the more stable the shoe the longer it will last), running terrain (trails are easier on shoes than asphalt or concrete) and the mysterious "X" factor (based on their foot strike some runners are just tougher on their shoes than others). All runners should listen to their bodies. If aches and pains start to occur and your training has not changed the culprit is probably worn out shoes. Experienced runners can often tell when the shoe is ready to be switched out by the "feel" of the shoe. It is a good idea to maintain a training log to keep track of the miles on each pair of shoes. An accurate training log can assist you in switching out shoes before the aches and pains begin. You don't want the aches and pains to become a full blown injury!

Q: What is the difference between a motion control shoe and a stability shoe?

A: Basically a motion control shoe is more stable than the stability shoe. The medial post will be stronger and generally have a straighter last. Motion control shoes are designed for runners with severe overpronation.

Q: Do runners make better lovers?

A: That's a fact Jack! Running makes you healthier (mentally and physically) and if you are healthier all aspects of your life improve.

Q: What is the difference between a trail shoe and normal running shoe?

A: A trail shoe will have a more aggressive outsole for better traction and more dense midsole to protect from stone bruises. Most trail shoes will be water resistant and have a more protected toe upper. They will be a darker color to hide mud stains. The more hard core trail shoes will have a lower heel height which helps prevent turning ankles on rough terrain.

Q: What is the difference between a neutral shoe and cushioning shoe?

A: Nothing, nada, nunka, zip, zero, zilch ... they mean the same thing. We prefer neutral because cushioning is misleading as it implies that other shoe types are hard and that usually is not the case.

Q: Why do my street shoes last longer than my running shoes?

A: Every running shoe has some form of EVA in the midsole to provide cushioning. Unfortunately there is a trade off for the added cush; the EVA breaks down with the punishment making the shoe off balance and not as compliant.

Q: My heel slips, is there anything I can do?

A: Lacing to the highest eyelet oftentimes will take care of the slipping issue. If not a lacing trick called the "runner's loop" generally takes care of the problem. From the second or third eyelet from the top, insert the end of the lace into the very top eyelet on the same side from the top, insert the lace end into the very top eyelet on the same side from the outside, then using the loop you just produced as an eyelet for the lace end from the other side of the shoe. You get the lace a little higher on the instep with better leverage, resulting in a snugger heel fit.

Q: Do I need a racing flat?

A: If shaving off 4 seconds a mile (using a racing flat compared to a normal training shoe) is important... go for it. Please understand there is a risk involved, especially as the distance of the race increase, racing flats do not provide the same amount of support and cushioning so the chance of injury is increased. A safer option for a race shoe is the lightweight trainer shoe type. Many experienced racers go this route particularly at the half and full marathon distance.

Q: What is the difference between a walking shoe and running shoe?

A: Walking shoes have a slightly lower heel, stable through the mid-foot and flexible in the forefoot. In reality most walking shoes are running shoes with a dressed up, more conservative upper. This is not a bad thing since most running shoes make excellent walking shoes.

Q: Do cross trainers make good running shoes?

A: No, no, no, no, no! Running shoes are for running and cross trainers are for crossing the street or something. Seriously, cross trainers are great for aerobics, weight training or every day use. Please use running shoes for running, your body will thank you.

Q: How do I know what apparel size to buy?

A: In general, when ordering running apparel you should order whatever size you wear in street clothing; if you usually wear a medium, order a medium. However, be aware that some running apparel is designed to be fitted, and will function better when warn close to the skin. This is a link to a sizing chart for each of our major brands.

Q: Can I return apparel items that don't fit?

A: Of course! Our goal is for you to be happy with your purchase, so if for any reason you aren't completely happy with your merchandise, please return your item within 30 days of your purchase to us for a full refund. Merchandise must be in new condition, unworn and unwashed.

Q: What is with all the different types of shorts?

A: There are 3 basic types of shorts. The split leg short is designed to provide maximum freedom of movement. The split leg short is generally very short, usually with a 1-2" inseam, and the panels which make up the front and back of the short actually open up or "split" up the side of your leg when you run.

Q: What is wrong with cotton?

A: Cotton is a great fiber for everyday wear, but it is not the best choice when it comes to your running attire. Cotton is very absorbent, but holds onto moisture and dries very slowly. Not only will cotton make you feel cold, wet and soggy, but because it dries so slowly it becomes extremely heavy. Technical fabrics are designed to grab moisture from the skin, shuttle it to the surface of the fabric, and then spread out the moisture over the surface for quick evaporation. This wicking action helps keep you cool in warm weather, and warm in cold weather.